Enterprise Partner Program Requirements

Only The Best And Brightest

Siemens leadership position is based on quality and attention to customer satisfaction; therefore, we require Partners to meet specific criteria before becoming an Authorized Partner in the areas of:

Staff qualification/certification
Business planning
Demonstration capability requirements
Customer support capabilities

Demonstrate a commitment to sell innovative solutions, achieve a high standard of sales and technical competency and prove to customers that you are the best in the industry. Please take a moment to review the requirements below, and then contact us to begin the process.

Siemens Authorized Partner Requirements *
Requirement Minimums	Global Solution Partner	Authorized Solution Partner	Authorized System Partner	Product Partner
SALES
Market Coverage	3 or more countries	National	Regional	N/A
Annual Purchases per Authorized Location²	$1.5M	$500K	$200K	$25K3
Qualified HiPath Systems Engineer	3	2	2	N/A
Qualified Sales Personnel¹	2	2	2	N/A
Customer References	3	3	2	0
MARKETING
Business/Marketing Plan	Yes	Yes	Yes	N/A
Demonstration Solutions	Yes	Yes	Yes	N/A
Lead Follow-Up Response Times	Make contact and update lead system within 2 business days	Make contact and update lead system within 2 business days	Make contact and update lead system within 2 business days	N/A
Siemens Product Info on Your Website	Yes	Yes	Yes	N/A
Siemens Specific Marketing Activities	2 Annually	2 Annually	2 Annually	N/A
SERVICES
Support Hours	24/7 Automated call tracking and dispatch Escalation processes	24/7 Automated call tracking and dispatch Escalation processes	12/5 Automated call tracking and dispatch	8/5
Service Response Times	Minor problem response = 4 hours Major problem = 2 hours Resolve minor problems within 24 hours and major problems within 8 hours.	Minor problem response = 4 hours Major problem = 2 hours Resolve minor problems within 24 hours and major problems within 8 hours.	Minor problem response = 4 hours Major problem = 2 hours Resolve minor problems within 24 hours and major problems within 8 hours.	N/A
Spare Parts	Required Inventory	Required Inventory	Required Inventory	N/A
Certified Service Staff	2 x SCCS	2 X SCCS or SCCA4	2 x SCCA	No
Staff members can meet the requirements for Qualified Design and/or Sales staff for more than one platform or product portfolio. ¹ Strongly recommended (certification of sales staff in preparation) ² Partner revenue targets are set per local market ³ Recommended annual revenue target set by distributor ⁴ SCCA currently available for HiPath 3000 only

*Siemens may, at its sole discretion, modify this program at any time.

Partnership That Suits You
We're here to work with you to determine which level of partnership best matches your business model. No matter which level of partnership you choose, we offer unwavering support to help you achieve higher goals, grow your business and maximize your profitability.

Partner Categories

Product Partner
Product Partners focus on selling off-the-shelf HiPath products. They have no authorization requirements and have minimal ratio of service-to-hardware revenue. As such, they focus on fulfillment of Siemens equipment, like SIP phones.

System Partner
System Partners provide customers with a complete technology communication solution and typically deliver multi-media workflow, call center, mobility and teleworking business solutions through integration of PBX and IP-based technologies and standard applications. System Partners focus on building complete business solutions, frequently with vertical market focus. As such, they integrate technologies that integrate a return on investment, lower total cost of ownership and improve customers' workflow and productivity. They typically sell to owners of small to medium companies and chief information officers of larger enterprises.

Solution Partner
Achieving Solution Partner status indicates that a partner organization has developed solutions-driven marketing and sales organizations targeted at medium to large enterprises and selected vertical markets.

A Solution Partner's core competency is integration business in the rapidly growing convergence market, and has expert staff to understand customers' business requirements, analyze business processes, and design and build a comprehensive communication infrastructure for messaging, contact centers or mobility solutions. These partners typically sell complete business solutions to board-level executives, CFOs and line of business owners.

Global Solution Partner
For Global Solution Partner, integration business takes center stage in the rapid growth of the convergence market. Along with all of the benefits received at the Solution Partner Level, these partners will best serve their national and multi-national customers with backup by Siemens' global support infrastructure and resources.

public/epp_requirements last revised 19-Feb-2006

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